Prepaid Phone Cards (Calling Cards) for International and Domestic Calls from 1st4phonecards

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About 1st4phonecards.com

1stphonecards.com is reputed international suppliers of quality prepaid phone cards and calling cards from the UK, the USA, and 180 other countries.

At 1stphonecards.com, calling cards can be purchased in various denominations, such as $5, $10, $20, $50, $100 etc. They are also available in other currencies such as sterling (GBP), and euro.

The customers generally get a talk time for the value of the card purchased. Sometimes the company may give the customers some extra talk time, for example, $25 for $20. The customers can avail the talk time by calling either domestic (local), or international numbers. In prepaid cards, the phone card producers are able to purchase ‘minutes’ in bulk from line carriers such as MCI, Worldcom, Deutche Telecom, BT etc. This way, the phone card producers make some savings and those savings are passed onto the customers. On international calls, the callers can save up to 80% over a standard dialing service. That is why many customers prefer using prepaid cards for making international calls. Such phone cards are supplied to phone card resellers, and they in turn retail the cards. So, 1st4phonecards.com is one such reseller.

First line customer services are always provided by the card operator and the details are sent with the order. The phone card resellers like 1st4phonecards.com, send the details such as access number, PIN number, customer services telephone number, and usage instructions, to the customers.

Even though 1st4phonecards.com is only a reseller of phone cards, it has a good track record of providing customer support for its customers. Majority of the cards supplied by us is produced by selected telco/card producers; we can be assured of the first line service by these providers. This way, high quality of customer service is always maintained as we deal with only providers with a good track record. The details of the customer calls like durations, number of calls etc are maintained by the card producers, so that the customers are guaranteed quality service. In a way, 1st4phonecards.com acts as an interface between the card producers and the customers. This way, more and more customers can avail the benefits of using phone cards without searching for the card producers.

1st4phonecards.com provides the second line of customer service. It is our objective to resolve all customer complaints as fast as possible. Normally, we resolve the customer grievances within two working days. Though, sometimes it may take longer than that. Sometimes, the customer may be unreachable, or the service provider may have some ongoing problems. Even in such exceptional cases, we make it a point to come to an amicable solution at the earliest. At 1st4phonecards.com, we try to make sure that all support issues are addressed within 5 working days from the time we are notified.

1st4phonecards.com also recommends its customers the right phone card for them. These recommendations are quite reliable as we know the market very well and we have been serving our satisfied customers for some time now.

Customers throughout the world look for the cheapest option. But sometimes they may lose on some important factors. So, it is here our recommendations come in handy. We help the customers in choosing the right card for them. Sometimes a customer may be too naļve to know about the intricacies of the industry. But we have the expertise to make the right choice for the customer.

1st4phonecards.com value feedback from their customers very much. We always welcome constructive suggestions so that we can continue improving our services.

With the internet boom happening all around the world, customers today prefer emails to snail mail for its promptness and convenience. So, most of the customers place their orders via email. Generally, the access number or pin number are sent via email after the customer places an order. Normally, this is done within 24 hours of receiving the order. But for customers who need the cards faster, we have another option where the access number/pin number is sent to the customer in just 4 hours. To avail this, the customer needs to send an email to us with the card number and asking for urgent attention. We, at 1st4phonecards.com, are also concerned about the security. That is why, in all first time orders within 24 hours we verify by calling to the landline number of the customer.

All non UK cards are shipped via email only. When calling all first time users, generally some additional information are required over the phone. This is done to avoid the use of stolen credit cards.

1st4phonecards.com has an online store, through which both existing customers as well as new customers can choose their cards. Here, the customers need to log in with their user name and password.

1st4phonecards.com also have a currency converter to help the customers outside the UK to compare their currencies with that of sterling or dollars.

There are a few payment options available to the customers. The UK customers can pay by check. There is also the option of paying by credit cards. The customers have the option of paying by Visa, American Express, Master Card, Debit Card, or Switch. But a customer cannot pay by Visa Electron as it requires a person to be present in person for the interaction and hence it cannot be used for internet or mail order purchases.

There is also an affiliate program in which individuals and companies are paid for referring people to the website. To become an affiliate the customer needs to enter details on the application form given in the website.

Additional benefits are also provided for those who may be regarded as heavy users of phones. For them the company has come up with ‘Value packs’ to the ranges of phone cards.